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Worry-Free Computing with Reliability Management

A proactive managed services program will make your IT costs more predictable, reduces risk of data loss, aligns IT activities with your business goals and frees up your resources so you can focus entirely on your core business activities.

What are Managed Services?

Managed services refer to IT services delivered in a defined manner with a predictable expense. Typically, managed services are delivered with a remote monitoring and management (RMM) system that allows an IT solution provider to monitor the health and performance of customer IT assets 24/7. RMM means that we can perform proactive maintenance efficiently to stabilize your IT infrastructure and respond with rapid remote remediation when things go wrong.

Reduce Downtime, Reduce IT Costs

Industry experts and comprehensive studies from third-party research groups consistently conclude that managed services cost less and protect IT assets better. For example, a recent study by the Computing Technology Industry Association (CompTIA) found that network servers and devices that went down took 96% longer to repair when they were not covered by a remote monitoring service, resulting in costly

Solution Overview - Reliability Managment Consist of:

Single Point of Contact & Scheduled Onsite Visits

Assigned to your business is an account manager whose purpose is to ensure your priorities and deliverables are being met. Monthly schedules will be maintained so that you always know when a technician will be onsite.

Monitoring Software

With the RMM system, we can monitor and manage anything with an IP address, including: servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, environmental control devices and specialized equipment, internal and external websites, SaaS resources, virtual machines and much more.

Service Desk

A powerful, web-based, centralized dashboard that allows us to:

  • Create support tickets and talk to live technicians;
  • View the asset health and performance data;
  • Drill down to details as required;
  • Perform rapid remote remediation;